:root {
  color-scheme: light;
  --bg: #f5f7fb;
  --panel: #ffffff;
  --border: #d7deea;
  --text: #172033;
  --muted: #647087;
  --accent: #1f6feb;
  --accent-dark: #174ea6;
  --danger: #b42318;
  --ok: #137333;
}

* {
  box-sizing: border-box;
}

body {
  margin: 0;
  background: var(--bg);
  color: var(--text);
  font-family: "Segoe UI", system-ui, -apple-system, BlinkMacSystemFont, sans-serif;
  font-size: 15px;
}

.topbar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 24px;
  padding: 18px 24px;
  background: #101827;
  color: #fff;
}

.login-box {
  display: grid;
  grid-template-columns: minmax(220px, 320px) auto;
  gap: 8px 12px;
  align-items: end;
}

.login-box label {
  color: #cbd5e1;
}

.login-actions {
  display: flex;
  gap: 8px;
}

.login-box .muted {
  grid-column: span 2;
  color: #b8c2d6;
}

.logged-out main {
  display: none;
}

body:not(.role-admin) .admin-only {
  display: none;
}

body:not(.role-technician) .technician-work-pane {
  display: none;
}

body.role-technician:not(.role-admin) .detail-pane {
  grid-column: 1 / -1;
}

body.role-technician:not(.role-admin) .technician-work-pane {
  grid-column: 1 / -1;
}

h1, h2, h3, p {
  margin: 0;
}

h1 {
  font-size: 22px;
  font-weight: 650;
}

h2 {
  font-size: 18px;
}

h3 {
  font-size: 15px;
  margin-bottom: 10px;
}

.topbar p {
  margin-top: 4px;
  color: #b8c2d6;
}

.tenant-field {
  display: grid;
  gap: 6px;
  min-width: min(420px, 45vw);
  color: #cbd5e1;
  font-size: 12px;
}

.tenant-field input {
  background: #1f2937;
  border-color: #374151;
  color: #fff;
}

.layout {
  display: grid;
  grid-template-columns: minmax(280px, 360px) minmax(420px, 1fr);
  grid-template-rows: auto auto;
  gap: 16px;
  padding: 16px;
}

.pane {
  background: var(--panel);
  border: 1px solid var(--border);
  border-radius: 8px;
  min-width: 0;
}

.tickets-pane {
  grid-row: span 2;
}

.pane-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  padding: 14px 16px;
  border-bottom: 1px solid var(--border);
}

.muted {
  color: var(--muted);
  font-size: 13px;
}

.ticket-list {
  display: grid;
  max-height: calc(100vh - 146px);
  overflow: auto;
}

.ticket-row {
  display: grid;
  gap: 5px;
  padding: 12px 16px;
  border-bottom: 1px solid var(--border);
  cursor: pointer;
}

.ticket-row:hover,
.ticket-row.active {
  background: #edf4ff;
}

.ticket-title {
  font-weight: 650;
}

.ticket-meta {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  color: var(--muted);
  font-size: 12px;
}

.badge {
  display: inline-flex;
  align-items: center;
  min-height: 22px;
  padding: 2px 8px;
  border-radius: 999px;
  background: #edf2f7;
  color: #344054;
  font-size: 12px;
  font-weight: 600;
}

.badge.high,
.badge.critical {
  background: #fef3f2;
  color: var(--danger);
}

.badge.status {
  background: #e8f0fe;
  color: var(--accent-dark);
}

.detail-pane,
.import-pane,
.team-pane,
.technician-work-pane,
.systems-pane,
.coverage-pane {
  min-height: 260px;
}

#ticketDetail {
  padding: 16px;
}

.detail-pane.attention {
  outline: 2px solid var(--accent);
  outline-offset: -2px;
}

.detail-empty {
  color: var(--muted);
}

.detail-grid {
  display: grid;
  grid-template-columns: 160px 1fr;
  gap: 10px 14px;
}

.detail-grid dt {
  color: var(--muted);
}

.detail-grid dd {
  margin: 0;
  min-width: 0;
  overflow-wrap: anywhere;
}

.comments {
  display: grid;
  gap: 8px;
  margin-top: 16px;
}

.routing-decision {
  margin-top: 16px;
  padding: 12px;
  border: 1px solid var(--border);
  border-radius: 8px;
  background: #fafcff;
}

.comment {
  padding: 10px;
  border: 1px solid var(--border);
  border-radius: 8px;
  background: #fafcff;
}

.comment small {
  color: var(--muted);
}

.comment div {
  white-space: pre-wrap;
}

.actions-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 12px;
  padding: 0 16px 16px;
}

.action-box,
.email-form {
  display: grid;
  gap: 10px;
}

.assignment-form-grid {
  display: grid;
  grid-template-columns: minmax(140px, 220px) 1fr;
  gap: 10px;
}

.action-box {
  border-top: 1px solid var(--border);
  padding-top: 14px;
}

.detail-pane > .action-box {
  margin: 0 16px 16px;
}

.email-form,
.team-form,
.technician-work-form,
.systems-form,
.coverage-form {
  grid-template-columns: 1fr 1fr;
  padding: 16px;
}

label {
  display: grid;
  gap: 6px;
  color: var(--muted);
  font-size: 13px;
}

.span-2 {
  grid-column: span 2;
}

input,
select,
textarea,
button {
  width: 100%;
  border: 1px solid var(--border);
  border-radius: 6px;
  font: inherit;
}

input,
select,
textarea {
  padding: 9px 10px;
  color: var(--text);
  background: #fff;
}

textarea {
  resize: vertical;
}

button {
  padding: 9px 12px;
  border-color: var(--accent);
  background: var(--accent);
  color: #fff;
  font-weight: 650;
  cursor: pointer;
}

button:hover {
  background: var(--accent-dark);
}

button.secondary {
  background: #fff;
  color: var(--accent);
}

button.secondary:hover {
  background: #edf4ff;
}

button:disabled,
button:disabled:hover {
  border-color: var(--border);
  background: #f3f4f6;
  color: var(--muted);
  cursor: not-allowed;
}

.form-actions {
  display: flex;
  gap: 10px;
}

.check-field {
  display: flex;
  align-items: center;
  gap: 8px;
  min-height: 42px;
}

.check-field input {
  width: auto;
}

.team-list,
.technician-ticket-list,
.systems-list,
.coverage-list {
  display: grid;
  gap: 8px;
  padding: 0 16px 16px;
}

.team-row,
.technician-ticket-row,
.system-row,
.coverage-row {
  display: grid;
  grid-template-columns: 110px 1fr;
  gap: 6px 12px;
  padding: 10px;
  border: 1px solid var(--border);
  border-radius: 8px;
  background: #fafcff;
}

.team-row strong,
.technician-ticket-row strong,
.system-row strong,
.coverage-row strong {
  grid-column: span 2;
}

.technician-ticket-row {
  text-align: left;
  background: #fafcff;
  color: var(--text);
}

.technician-ticket-row:hover {
  background: #edf4ff;
}

.technician-ticket-row.selected {
  border-color: var(--accent);
  background: #edf4ff;
}

.technician-inline-details {
  grid-column: span 2;
  display: grid;
  gap: 12px;
  padding: 12px;
  border: 1px solid var(--border);
  border-radius: 8px;
  background: #fff;
}

.technician-inline-details .comments {
  margin-top: 0;
}

.technician-ticket-row textarea,
.technician-action-grid {
  grid-column: span 2;
}

.technician-action-grid {
  display: grid;
  grid-template-columns: repeat(4, minmax(120px, 1fr));
  gap: 8px;
  margin-top: 4px;
}

.row-actions {
  grid-column: span 2;
  display: flex;
  gap: 8px;
  margin-top: 4px;
}

.inactive {
  opacity: 0.68;
}

.form-actions button:first-child {
  background: #fff;
  color: var(--accent);
}

.toast {
  position: fixed;
  right: 18px;
  bottom: 18px;
  max-width: 520px;
  padding: 12px 14px;
  border-radius: 8px;
  background: #111827;
  color: #fff;
  opacity: 0;
  transform: translateY(10px);
  transition: opacity 160ms ease, transform 160ms ease;
  pointer-events: none;
  white-space: pre-wrap;
}

.toast.show {
  opacity: 1;
  transform: translateY(0);
}

.toast.error {
  background: var(--danger);
}

@media (max-width: 980px) {
  .topbar,
  .layout,
  .actions-grid,
  .assignment-form-grid,
  .email-form,
  .team-form,
  .technician-work-form,
  .systems-form,
  .coverage-form {
    grid-template-columns: 1fr;
  }

  .topbar {
    display: grid;
  }

  .login-box {
    grid-template-columns: 1fr;
  }

  .login-box .muted {
    grid-column: auto;
  }

  .tenant-field,
  .span-2 {
    grid-column: auto;
    min-width: 0;
  }

  .tickets-pane {
    grid-row: auto;
  }

  .ticket-list {
    max-height: 360px;
  }

  .technician-action-grid {
    grid-template-columns: 1fr;
  }
}